Sullen Bag

In accordance with Law 24.240 on Consumer Protection of the Argentine Republic (Art. 34 – sales made by electronic or distance means), the customer may exercise the right of withdrawal within TEN (10) calendar days from receipt of the product. To exercise this right, an email must be sent to [email protected] indicating the order number and contact details.

The refund will be issued using the same payment method originally used, once the product has been received and its condition verified in accordance with the terms detailed in this policy.

Archivo X offers a period of FIFTEEN (15) calendar days from receipt of the product to request exchanges for size or model.

Exchanges are subject to stock availability, due to the limited and capsule-based nature of the collections.

If the requested exchange is not available in stock, the following may be offered:

For an exchange or return to be accepted, the product must:

Archivo X reserves the right to reject exchanges or returns that do not meet these conditions.

Natural latex garments and certain objects sold by Archivo X are delicate pieces and may present slight variations, folds, or marks inherent to the material and production process.

These characteristics are not considered defects.

It is recommended to carefully check the size chart before making a purchase.

Any exchange or return request for purchases made through the website must be sent by email to [email protected] including:

Once the request is approved, the next steps for shipment will be provided.

Orders are processed within THREE (3) business days after payment confirmation.

Processing includes quality control, individual preparation, and packaging of the product.

Processing time does not include the transit time of the logistics carrier.

Orders are dispatched twice per week.

Once the order has been shipped, the customer will receive a tracking number to check the shipment status.

Delivery times depend exclusively on the logistics operator and the destination country or region.

Estimated delivery times may vary due to circumstances beyond Archivo X's control, including logistical delays, customs inspections, holidays, weather conditions, or other contingencies.

Archivo X is not responsible for delays caused by shipping companies or customs authorities.

For shipments within Argentina:

Estimated delivery times depend on the destination region.

Archivo X has no control over delivery times once the order has been dispatched.

For international shipments, additional delays may occur due to customs processes in the destination country.

Archivo X offers in-person pickup at the following authorized location:

Pickup hours:

Wednesday to Saturday from 15:00 to 20:00.

Once the order is ready for pickup, the customer will be notified by email.

Pickup must be completed during the indicated hours. Archivo X is not responsible for schedule changes at the pickup location beyond the brand's control.

The order number and full name must be presented to complete the pickup.

Shipping costs will be calculated automatically at checkout based on:

Free shipping promotions will be announced on the website when available.

Pick Up Point pickup is free of charge.

The customer is responsible for providing accurate shipping information.

Archivo X is not responsible for errors in the delivery address provided. If a package is returned or lost due to incorrect information, repeated absence, or failed delivery attempts, reshipping costs will be the responsibility of the customer.

If the logistics operator cannot complete the delivery:

Any reshipping costs will be the responsibility of the customer.

If the package shows visible damage upon delivery, it is recommended to:

Any issue must be reported within 48 hours of receipt by sending photographs to [email protected]